Privacy Policy

Last updated: July 2026

Information We Collect

New Mexico Pest Control collects personal information that you voluntarily provide when requesting our pest management services, requesting a free estimate, or communicating with our team. This information may include your full name, residential or commercial address, telephone number, email address, property details relevant to pest control services, and any specific concerns you share regarding pest activity on your premises. We also collect payment information when you purchase our services, though full credit card details are processed through secure, PCI-compliant payment processors and are not stored on our servers.

When you visit our website, we automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. For mobile users, we may collect device identifiers and geolocation data when you use our online scheduling tools or service request features. If you contact us by phone, we may record calls for quality assurance and training purposes, and we will notify you of any recording at the beginning of the call.

How We Use Your Information

We use the information we collect to deliver, maintain, and improve our pest control services across New Mexico. Your contact and property information allows us to schedule service appointments, dispatch licensed technicians to your location, prepare appropriate treatment plans based on your specific pest concerns, and communicate with you regarding service confirmations, reminders, and follow-up care instructions. We use your information to process payments, send invoices, and manage your account preferences.

We may also use your information to respond to your inquiries, provide customer support, send service-related notifications, and inform you of changes to our policies or services. With your explicit consent, we may send promotional communications about seasonal pest prevention tips, special offers, or new services. You may opt out of marketing communications at any time by following the unsubscribe instructions included in each message or by contacting us directly. We analyze aggregated usage data to improve our website functionality, optimize our service routes, and enhance the overall customer experience.

Data Sharing

New Mexico Pest Control does not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances. We share your information only with trusted service providers who perform essential functions on our behalf, such as payment processing, cloud hosting, email delivery, and customer relationship management. These providers are contractually obligated to use your information solely for the specific services they provide to us and are prohibited from using it for their own purposes.

We may disclose your information when required by law, such as in response to valid court orders, subpoenas, or government requests, or when necessary to protect our rights, property, or safety, or that of our customers or others. In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction, subject to the same privacy protections described in this policy. We may share aggregated, de-identified data that does not identify any individual for analytical or research purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Active customer account information is maintained throughout your relationship with us and for a reasonable period thereafter to facilitate reactivation of services, honor warranty obligations, and comply with legal requirements. Service records and related documentation are retained in accordance with applicable state pesticide application recordkeeping laws and professional licensing requirements in New Mexico.

Payment transaction records are retained for seven years to comply with tax and accounting obligations. When your information is no longer needed for these purposes, we securely delete or anonymize it using industry-standard methods. You may request deletion of your personal information at any time, subject to our legal and contractual obligations to retain certain records.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Essential cookies are necessary for the basic functionality of our website, including maintaining your session and enabling secure logins. Analytical cookies help us measure and improve website performance by collecting information about how visitors interact with our pages. You can manage your cookie preferences through your browser settings and may choose to block non-essential cookies, though this may affect certain website features.

We use Google Analytics to analyze website usage patterns. This service may set cookies on your device and transmit usage data to Google's servers. You can learn more about Google's privacy practices and opt out of Google Analytics tracking by visiting the Google Analytics opt-out page. We do not use cookies to collect personally identifiable information without your knowledge, and we do not track your online activities across third-party websites over time for targeted advertising purposes.

Third-Party Services

Our website and services integrate with select third-party platforms to enhance functionality and service delivery. These include our online scheduling system, live chat support, email marketing platform, and payment processing services. Each third-party provider operates under its own privacy policy and terms of service. We encourage you to review the privacy policies of these services to understand how they handle your information. We are not responsible for the privacy practices or content of third-party websites that may be linked from our site.

Social media features on our website, such as share buttons or embedded feeds, may allow those platforms to collect information about your visit. Your interactions with these features are governed by the privacy policies of the respective social media companies. We select third-party partners with strong privacy and security commitments, but we cannot guarantee the security of information transmitted to or maintained by these external services.

Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us using the information below. We are committed to addressing your inquiries promptly and transparently.

New Mexico Pest Control
Phone: (888) 239-7622
Service Area: Throughout New Mexico

You may contact us to access, correct, update, or delete your personal information, to object to or restrict certain processing activities, or to withdraw consent where applicable. We will respond to verifiable consumer requests in accordance with applicable privacy laws. If you are not satisfied with our response, you may have the right to lodge a complaint with the appropriate regulatory authority.